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Returns
Last updated March 30, 2025
Thank you for your purchase. We hope you are happy with your purchase. All items are as is condition.
RETURNS
Online Purchase Returns
Purchases made online cannot be returned once shipped. If the item is broken during shipping it may be returned for store credit or exchanged.
RETURN PROCESS
To return an item, please email customer service at info@jewlespigeon.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Jewels Pigeon Online
Attn: Returns
RMA #
P.O. Box 171
Ladysmith, British Columbia V9G1A1
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Personal Hygiene
Single Use Items
__________
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
A 12% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
250-619-9643
Payment
We Accept:
Cash, Credit, Debit and e-transfer
Credit include: VISA, MasterCard®, Discover and Amex
If e-transfer is preferred please contact Andrew at 250-619-9643
E-transfers can be sent to info@jewlespigeon.ca
When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience. If you have any difficulties in the checkout process, you can always contact us with your billing questions.